Support

We’re a real, small HVAC shop. If something isn’t working — whether that’s your air conditioning, our app, or a bill you didn’t expect — reach out and a human will answer.

Contact us

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Hours

For after-hours emergencies (no heat, no cool, flooding from a system), call the number above — the after-hours line rings straight through.

Common questions

“I need to reschedule my visit.”

Call the number above, or reply to the confirmation text. We aim to reschedule within the same week.

“I got a bill I don’t recognize.”

Email us with the date the work was done and the amount. We’ll pull the record and get back within one business day.

“How do I see my past invoices?”

If we’ve invited you to the customer portal, sign in at /portal/login to see every visit, invoice, and payment on file, and to request service.

“The app crashed / won’t log in.”

Try force-closing and reopening the app first. If it still fails, email support with your phone or email address on file and (if you know it) the version of the app (Settings → About). We reply within one business day.

“How do I delete my data?”

Email us. We’ll delete anything not held for legal or tax reasons — see the Privacy Policy for details.

“My warranty question.”

We stand behind our labor for two years on any repair or install. Parts warranties vary by manufacturer — the specifics are on your invoice or estimate. Call us and we’ll walk through what’s covered.

Legal

See our Privacy Policy and Terms of Service.

Thanks for choosing Eric's Home Services.